Introduction

The Government of Armenia (hereinafter – GoA) represented by the Ministry of the Internal Affairs (hereinafter – MIA) is planning to organise a Selection Procedure in order to acquire biometric passport and national ID card issuance services (hereinafter – Services). As a result of Selection Procedure, MIA aims to enter a public – private partnership (PPP) agreement on issuing Biometric Passports and Identity Cards (PPP project)

The main goal of the PPP project is to support Armenia‘s digital transformation and high-quality service delivery to the population via facilitating the establishment of long-term PPP for issuance and distribution of biometric passports and ID cards. Key objectives are focused on the following aspects:

1. Set new world class standards for the citizen experience and service quality, including reducing waiting time, lead time to issue travel and identity documents, setting new customer service standards in enrolment facilities as well as upgrading physical conditions of the facilities to the best international standards.
2. Increase uptake and usage of secure and global standards compliant travel and identity documents, enabling development of digital society in Armenia, incl. increased uptake of advances eServices and other automation opportunities (e.g., identity verification for voting, automated border crossing, etc.).
3. Replace outdated IT infrastructure to improve process security, efficiency and manage operational risks related to legacy solutions as well as adopting innovative solutions by continuously aligning it with industry best standards.

This market consultation (market sounding) is intended to inform companies interested in participation in Selection Procedure for the PPP project and receive feedback on the Information Memorandum, including draft key technical, commercial and legal conditions. As the result of the market consultation (market sounding), it is expected to finalize PPP project documentation, making sure it meets the latest market trends and opportunities and ensure fair competition among potential Service Providers, and start the Selection Procedure.

Market consultation process

1. Conference. The PPP project will also be presented during a conference, which will be taking place on 17 April 2023, 17:00 – 19:00 (GMT+4). The conference will be hybrid – participant may join both physically (details on the venue to be shared separately) and virtually. Potential Service Providers are invited to register to the conference by 14 April 2023. To register to the conference and receive location and /or link to the conference, please follow the link below: https://forms.office.com/e/x8LkBxtbPi . Please note that to participate in the conference, each representative of the potential Service Provider shall register separately.
2. Feedback form. Potential Service Providers are requested to submit comments, suggestions, and answers following the form, provided in the Information Memorandum Annex No. 1 “Market consultation (market sounding) feedback form” until 19 May 2023 to the contact, provided below:

Decision on deadline to submit feedback extension, May 17, 2023

To give sufficient time for all the interested companies to provide their inputs, decision was taken to extend the deadline to submit market consultation feedback form (Information Memorandum Annex No. 1 “Market consultation feedback form”) until 23 June 2023.

Given the deadline is extended, in additional to the current Information Memorandum document package, GoA will provide an early draft / key clauses for the Request for Qualification (RfQ) document and will ask to review and provide feedback in addition to the rest of the Information Memorandum document package.

Separate information note will be issued when this document is ready for the review and feedback from the market.

• Raminta.Olbutaite@lt.ey.com  
• Lina.petruskeviciute@lt.ey.com
• armen.ghazaryan@gov.am
• a.petrosyan@mfa.am
• Siran.Yeganyan@cba.am

Structure of the Information Memorandum

The attached document package contains the following documentation:

Information Memorandum – an overview of the PPP project on biometric passport and national ID card issuance services (Project), and it annexes:
Annex No. 1. Market consultation (Market sounding) feedback form
Annex No. 2. Draft Technical Requirements
Annex No. 3. Draft Term Sheet
Annex No. 4. Draft Qualification Criteria
Annex No. 5. Draft Proposal Evaluation Criteria
Annex No. 6. Enrolment / customer service stations operated in Armenia  
Annex No. 7. Enrolment / customer service stations operated in foreign countries
Annex No. 8. Project risks analysis and matrix

ANNEXES 

INFORMATION MEMORANDUM  

CONFERANCE  

MARKET CONSULTATION - PPP ON ISSUING BIOMETRIC PASSPORTS AND ID CARD FEEDBACK TO QUESTIONS RECEIVED, 5 JUNE 2023

PPP ON ISSUING BIOMETRIC PASSPORTS AND ID CARD/ COUNTRY VISIT

Annex No. 1. Market consultation feedback form

Market consultation questions, second round, 17 July 2023

REQUEST FOR QUALIFICATION․PROJECT ON THE BIOMETRIC PASSPORT AND NATIONAL ID CARD ISSUANCE SERVICES